Terms & Conditions

Kaelen Kitchenware LLC, 306 W Superior St, Duluth, MN 55802, United States, registration ID EIN: 33-3894827. Contact us by email at [email protected] or by phone at +1 (218) 974-7741.

Kaelen Kitchen offers non-porous culinary preparation boards, food-grade titanium kitchen tools, and premium metal cutting surfaces designed for residential and commercial food preparation. Product listings specify the dimensions, item count, and materials provided. Product images give a clear representation of the board, though packaging details can occasionally vary.

Your purchase is submitted once you finish checkout. We acknowledge receipt by email, and our sales agreement takes effect when the board leaves our bench. We reserve the right to cancel an order if inventory is unavailable or customer information cannot be confirmed, in which case we immediately refund any funds received.

Listed prices appear in USD and cover applicable VAT. Carriage charges are clearly displayed during checkout prior to final payment. Payment options: Cash on delivery, Bank transfer. If an obvious pricing error occurs, we reserve the right to correct it before shipping and will let you either reconfirm at the true figure or cancel.

You can find all shipping methods, schedules, and rates on our Delivery & Payment page. Responsibility for the parcel shifts to you the moment it is delivered.

We photograph the actual cutting boards we build and ship. Screen settings, web browsers, and ambient lighting can alter metallic tones slightly, so minor variations in shade are normal and do not qualify as defects or grounds for free returns. Accurate dimensions, plate materials, and package contents are detailed on the product page.

Your order remains under our care right up until the courier hands it to you or your designated recipient at your address. From that handover onward, risk of loss or damage belongs to you. Please point out any obvious transit damage to the driver and notify our team within 48 hours.

You are welcome to return an item within 30 days of receipt following the steps on our Returns page. We warrant that our solid titanium cutting boards are free from structural cracking, manufacturing defects, and material delamination for a period of one year from the date of delivery under standard domestic kitchen use. Normal surface wear, superficial knife markings, cosmetic discoloration from acidic foods, and damage caused by intentional abuse or unauthorized power tools are expressly excluded from warranty coverage.

• Custom laser-engraved or personalized titanium boards
• Perishable maintenance oils, surface conditioners, or cleaning compounds with short shelf life
• Cutting boards that have been unpackaged, washed, or put in direct contact with raw foodstuffs, which presents sanitation and cross-contamination risks
• Goods permanently combined or modified with third-party mounting systems after delivery
• Digital culinary guides, recipe downloads, or digital maintenance instructions accessed after purchase

To the maximum extent permitted by applicable law, Kaelen Kitchenware LLC shall not be liable for any indirect, incidental, or consequential damages arising from product misuse. Our total aggregate liability under any legal theory shall not exceed the actual purchase price paid by you for the specific item or $100.00, whichever amount is lesser. Nothing within these conditions restricts any legal liabilities that statutory consumer regulations prohibit limiting.

Customers must be 18 or older to order from us. Kitchen boards should be used purely as directed on their packaging; they do not replace qualified medical guidance.

These terms and conditions are governed by and construed in accordance with the laws of the State of Delaware and the federal laws of the United States, without regard to conflict of law principles. If we cannot resolve a disagreement through a friendly direct chat, the matter proceeds to the court having jurisdiction at the seller's registered base, keeping your local statutory consumer protections intact.

Reach out at [email protected] or ring +1 (218) 974-7741 throughout Mon-Fri 10:00-19:00. We reply to every inquiry inside one business day.