Kaelen KitchenDelivery & Payment
Kaelen Kitchen provides reliable domestic shipping for our solid titanium cutting boards throughout the United States. Every order is inspected and dispatched from our domestic fulfillment center to guarantee culinary-grade surface protection upon arrival.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| UPS Ground | 3-5 business days | $7.50 |
| USPS Priority Mail | 2-4 business days | $9.25 |
Transit estimates cover business days from dispatch date. Outlying postcodes may require an extra 1-2 days.
- Standard shipping is on us for orders over $75 in United States; smaller packages cost $7.50.
- Transit takes 2-4 business days once dispatched.
- Order before 11:30 on a regular business day, and we pack and dispatch your board that afternoon.
- You can return your board within 30 days of receipt, provided it is unused and rests in its original box.
- Payment: cash on delivery, bank transfer.
Order processing
Orders completed before 11:30 on regular working days depart our bench the same day. Late orders, weekend orders, and holiday requests ship the subsequent business day. You will receive an immediate confirmation email with your order number as soon as checkout is done.
Each titanium cutting board is encased in scratch-resistant protective film, fitted with corner edge guards, and placed inside rigid shock-absorbing corrugated cartons to prevent surface marring or structural distortion during transit.
Tracking your parcel
Upon parcel departure, an automated notification containing your domestic carrier tracking number is sent directly to your registered email address and mobile phone number for real-time monitoring.
Lost or delayed parcel
If your tracking stays still for 5 business days, drop us a line at [email protected] with your order reference. We will launch an inquiry with the carrier and either ship a replacement board or issue a full refund, entirely up to you, within 10 business days of your message.
Damaged on arrival
Inspect the exterior shipping carton immediately upon delivery. If transport damage, warping, or deep transit gouges are visible on your cutting board, document the damage with clear photographs and contact [email protected] within 48 hours of receipt so our logistics team can file a courier claim and issue a replacement.
Payment methods
We accept Cash on delivery, Bank transfer. Our team will never ask you for bank logins or payment card information over the phone or by email.
Delivery outside United States
We deliver to a specific list of countries. Exact shipping fees and transit times for your location appear in the checkout summary before you confirm. Any local import taxes or customs fees belong to the recipient.
Questions about this policy
Reach out at [email protected] or ring +1 (218) 974-7741 throughout Mon-Fri 10:00-19:00. We reply to every inquiry inside one business day.