Kaelen KitchenReturns & Refunds
You may return any product purchased from Kaelen Kitchen within 30 days of arrival, for any reason. Below you will find the conditions, the process, return costs and when to expect your money back.
Conditions
To qualify for a refund under our 30-day policy, the titanium cutting board must be entirely unused, unwashed, in its original factory condition, with all protective surface films and corner bumpers intact, and housed in the original protective packaging with all documentation included.
Starting your return
- Submit a written return request referencing your order number to [email protected] within 30 days of confirmed parcel delivery
- Obtain your Return Merchandise Authorization (RMA) number along with our designated domestic return warehouse address from customer support
- Pack the cutting board securely within its original foam inserts and carton, affixing the RMA clearly on the outer shipping label
- Receive your refund via direct bank transfer within 3-10 business days after the returned item passes our warehouse sanitation and physical condition inspection
Who pays return shipping
If your board is chipped, defective or the wrong model, we cover the costs by providing a prepaid shipping label or scheduling a driver pickup. If you decided it is not quite for you, you handle the return postage; we do not charge any restocking fees.
Refund timing and method
Refunds go out within 3 business days once the return passes our check. Orders paid by cash on delivery are transferred to a bank account you specify, while direct bank payments return straight to the originating account. Most banks post these funds within 1 to 5 business days.
How we handle each scenario
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We send the right board and collect the wrong one | None |
| Parcel lost | Replacement parcel dispatched or full refund issued once the carrier investigation closes | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the purchase price | Return shipping only |
Exchanges
If you want to switch to a different size or model, send the original back using our return steps and place an order for the new piece. We will refund the first board once it arrives. If the switch happened because we sent the wrong item, your replacement ships free of charge.
Cancelling an order
You can cancel your order at no charge right up until it leaves our bench. Email [email protected] with your order reference. If the carrier has already picked it up, our regular return guidelines take over.
Questions about this policy
Reach out at [email protected] or ring +1 (218) 974-7741 throughout Mon-Fri 10:00-19:00. We reply to every inquiry inside one business day.