Our 30-day guarantee

Order a board from Kaelen Kitchen. If it turns out not to suit your kitchen, mail it back within 30 days and we will issue a full refund for the item.

The promise

Send back any piece within 30 days of delivery if you decide against it. We remit funds to your original payment route within 3 business days of return receipt.

30-day returns

No interrogations, even if you simply change your mind.

Insured delivery

Parcel dented, misplaced, or dropped in a ditch? We will replace it or send your money back at our own expense.

Secure payment

Pay by cash on delivery or bank transfer: zero card prepayment required, and no card figures stored.

Real support

An actual human reads and replies at [email protected] inside one business day.

How to claim

Drop a message to [email protected] containing your order reference.
We will send over a return slip code and our mailing address within one business day.
Mail the package back; we confirm your refund the moment it arrives at our door.

You can review our complete policies on the Returns policy and Delivery terms pages.